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New Agent Training - September/October 2014

9:30 am to 12:30 pm

Location: Administrative Office

300 G Lake Street

Ramsey, NJ 07446

Week 1

Date

Class Name

Description

Instructor

9/22

Welcome to Terrie O'Connor Realtors!

New Agent Orientation – Orientation to TOCR technology/intranet

Matt O'Connor

9/23

GO ON INSPECTION

9/24

Customer Relationship Management

Setting up a process for managing customer/client lists etc.

Creating a spreadsheet and using Label-O-Matic. Introduce Farming & Prospecting techniques.

Chris Tausch

 

Part 1 – 30/60/90 Day Success Plan

Using the TOCR Daily Action Plan

Nickie Lisella

9/25

Rosh Hashanah – No Class

9/26

GO ON INSPECTION

 

Week 2

Date

Class Name

Description

Instructor

9/29

Office Procedures

Chapters 1-4 & Uptime Procedures for all agents. Up to speed on office procedures ie; how to check out a LBX, installing your LBX, ordering a sign, order name riders, sign permits

Nickie Lisella

 

Institute 2.0 & Matt Ferrara Learning Network

Accessing these sources of supplemental training materials

Katy O'Connor Smiechowski

9/30

GO ON INSPECTION

10/1

Working with Buyers

How to conduct an open house - what to bring, procedures for 2 people hosting an open house. Identifying buyers wants/needs/options, previewing properties prior to showing

Shane Walters

 

Introduction to financial qualifying

Understanding how to qualify a buyer

Kathryn Paige – HomeBridge Financial Services

10/2

Understanding Social Networking

Online Marketing – Part 1

Utilizing online marketing technology including Facebook, Twitter, Pinterest, Instagram.

Chris Tausch/Zach Lisella

10/3

GO ON INSPECTION


Week 3

Date

Class Name

Description

Instructor

10/6

CMA – Part 1

Selecting comps, understanding why specific comps are chosen, how to identify the best comps.

Pat DiMilia

 

Introduction to TookitCMA

 

Barbara Ripston

10/7

GO ON INSPECTION

10/8

Listing Presentation

How to develop a listing presentation, present marketing options (print and online), demonstrate LBX

Madeline Rapp

10/9

Enhancing Your Listing Presentation

Utilizing an Ipad/laptop/tablet for listing presentations. Using our Youtube videos in a presentation, leveraging Pinterest, Instagram and other on-line marketing sites. Demonstrate the QR codes & Mobile CardCast.

Chris Tausch/Zach Lisella

10/10

GO ON INSPECTION

 

Week 4

Date

Class Name

Description

Instructor

10/13

Columbus Day – No Class

10/14

GO ON INSPECTION

10/15

Taking a Listing

Review listing paperwork, assembling your folder, assigning your LBX to your listing, demo text rider - reinforce listing presentation - defensible file

Madeline Rapp

10/16

Rental Listing/Leases/Credit Reports

Review paperwork for processing a residential lease

Nickie Lisella

 

Introduction to Relocation

The relocation department and the processing of internet leads.

Susan Browne/Lisa Glattman

10/17

GO ON INSPECTION

 

 

Week 5

Date

Class Name

Description

Instructor

10/20

Contracts

Filling out the contract, contract checklist & procedures, Negotiating with buyers and sellers

Lois Fitzpatrick

10/21

GO ON INSPECTION

10/22

CMA – Part 2

Pricing/Consulting sellers on market values/Negotiating

Judy Pisani

10/23

Wrap-up Session

Conclusion of contracts and leases. Demonstration of online fill able forms.

Madeline Rapp

10/24

On-Line Marketing – Part 2

Explain what company does for setting up initial profiles and discuss updating personal profiles on luxuryportfolio.com, realtor.com, Zillow, Trulia, Linkedin & Facebook. Requesting reviews by customers for the sites.

Matt O'Connor

 

 

SEPTEMBER BIRTHDAYS

HAPPY BIRTHDAY TO ... MARIA HANSEN, Sept. 1; BETTY SULLIVAN and APRIL MILLER, Sept. 2; JOHN CABIBO, MARY JANE SALERNO, BARBARA GARRUTO, and JULIE FLEMING, Sept. 3; RUTH WALLIS, Sept. 4; VICTORIA RAO, Sept. 7; LISA GLATTMAN, Sept. 10; TRAE MINICUCCI and ALDA DeLORENZO, Sept. 11; SHARON TOOR and LAURIE MORIN, Sept. 13; DAVID DUFFY, Sept. 15; ZAHRA PARHIZKARAN and SHANE WALTERS, Sept. 16; MAIKEN NIELSEN, YVONNE MINO, and LORRAINE WONG, Sept. 20; CASEY GALLAGHER and ELIZABETH DRIEVER, Sept. 21; DEBRA CREAMER, Sept. 22; NORMA SHAW and SHARON LAZARUS, Sept. 24; JANUSZ KIJEK and ROD LOPEZ, Sept. 25; KAREN CAPALBO, BARBARA BIENER, and PATRICIA DeMILIA, Sept. 28; NANCY CACCIOLA, Sept. 29; and MAVOURNEEN SLUFIK, Sept. 30. Remember to give each a big shout out ... HAPPY BIRTHDAY TO YOU!

WELCOME MICHELE CANZONE

Terrie O’Connor, President of Terrie O’Connor Realtors is pleased to welcome Sales Associate, Michele Canzone to the Kinnelon office.

Michele has been in the real estate business since 2006. She was previously a Sales Associate in Pompton Plains and earned the Agent of the Month designation on several occasions. Michele has over 18 years of corporate experience including positions as Legal Assistant, Marketing and Sales Assistant and Customer Relationship Manager.

 A resident of Wanaque since 2004, Michele is extremely familiar with the Northern Corridor area. She and her husband, Michael, have a son and daughter. Their son attends Lakeland Regional HS, plays travel baseball and is on the Lakeland Lancers football team. Their daughter is in 5th grade and participates in Girl Scouts, softball and dance. Michele has been an active volunteer with the PTA and recreational sports. 

Originally from Bronx, NY, Michele previously resided in Rockland and Orange Counties. Michele loves the amazing schools, parks, sports facilities and beaches in NJ and looks forward to sharing her local knowledge with her clients and neighbors from the surrounding towns.

Michele Canzone can be reached at Terrie O’Connor Realtors, Kinnelon at 973-838-0100 Ext. 262, on her cell at 973-216-2804 or email mcanzone@tocr.com.

WELCOME KYLE BLAKE

Terrie O’Connor, President of Terrie O’Connor Realtors, is pleased to announce that Kyle John Blake has joined the Upper Saddle River group as a Sales Associate. Kyle is a lifelong resident of Upper Saddle River and is very familiar with the town and surrounding communities.

Kyle attended the Upper Saddle River school system and is a graduate of Northern Highlands Regional High School and the University of Connecticut. Kyle remains very involved in the community and also started a local, slow pitch softball team that plays every spring at Lions Park.

Kyle is a video producer for Bleacher Report, the second largest sports website behind ESPN, and also owns his own video production company, Eagle and Bull Productions. Kyle’s experience as a video producer is a tremendous asset to his clients. Kyle offers exclusive professional video content and voice-overs for every listing, including overhead drone shots.

Kyle is personable, enthusiastic, and patient. He is skilled with new technologies. Whether assisting other young people with finding an apartment or first home or helping their parents buy and sell, Kyle looks forward to assisting his clients at Terrie O’Connor Realtors with all of their real estate needs.

Kyle John Blake can be reached at Terrie O’Connor Realtors, Upper Saddle River at (201) 327-7100

WELCOME BLANCA KLENK

Terrie O’Connor, president of Terrie O’Connor Realtors, is pleased to announce that Blanca Klenk has joined the firm’s Saddle River office.

Blanca is a Ramsey NJ resident where she lives with her husband and three children. Married to builder Steven Klenk, she has first-hand experience with the design and construction of hundreds of custom homes including luxury townhouses in both Saddle River and northern New Jersey.

With 25 years of retail sales experience in the cosmetic and designer fragrance industries, Blanca has the ability to meet the individual needs each client brings to the transaction. “I attribute my sales success to really listening to the consumer. In first listening to the client and then meeting those needs, a relationship forms. I believe in sharing product knowledge, thereby ensuring buyer satisfaction.

Attracted to this broker affiliation with Luxury Portfolio International marketing for the luxury properties throughout the Saddle River Valley, Blanca is well equipped to consult with the affluent consumer both here and abroad. Fluent in Spanish as well as English, Blanca is comfortable in multilingual situations.

Blanca is a respected and active member of her town and church community, Immaculate Conception Church. She lends her frequent support for the Ramsey school district and the Ramsey DARE programs. You may reach Blanca at Terrie O’Connor Realtors Saddle River office at 201-934-4900 or on her cell at 201-788-2540. You may also email her at bklenk@tocr.com.

WELCOME LISA RACCUGLIA

Terrie O’Connor, President of Terrie O’Connor Realtors, is pleased to announce that Lisa A. Raccuglia has joined the company’s Ridgewood group.  Lisa brings over fifteen years of sales and marketing experience to the company. 

Lisa’s success in sales can be attributed to several factors. She is results-oriented, highly driven and extremely outgoing. 

“I have a unique feeling for understanding the lifestyle of my customers and their needs, then using my knowledge of the marketplace to match them together.”

Born and raised in Bergen County, Lisa lived in Mahwah and currently resides in Paramus. 

Lisa enjoys her quiet time doing yoga and spending time with family and friends.  

Lisa appreciates the family-oriented, team atmosphere of Terrie O’Connor Realtors and the company’s presence in the Northern Bergen County marketplace.  

She can be reached at Terrie O’Connor Realtors, Ridgewood at 201-445-4554 (office), 201-410-7918 (cell) or lraccuglia@tocr.com.

WELCOME MIA STERN!

Terrie O’Connor, President of Terrie O’Connor Realtors, is pleased to announce that Mia Stern has joined The Ridgewood Group. Mia brings a wealth of experience in marketing, public relations and real estate investing to the company.

Mia was born and raised in Wyckoff. She began her career in marketing, working in package design. Mia went on to become a Director at a Manhattan public relations firm that specialized in beauty and fashion companies worldwide. After living in Manhattan for seventeen years, Mia retuned to New Jersey and began to invest in real estate. Together with a partner, Mia successfully flipped and sold homes and currently rents one of her investments. Mia’s keen eye for decorating and design also enabled her to completely redo the home she shares in Franklin Lakes with her husband and young daughter.

Mia’s love for real estate and flair for interior design allow her to see the potential each home has to offer. Her client-centered focus that was developed while working in public relations is a strong asset in the real estate business. Being a Northern New Jersey resident for most of her life, Mia is knowledgeable about the area and all it has to offer its residents. 

Mia is also very involved in the community. She has volunteered her time  as the President of The Cooperative Nursery School of Ridgewood and is an active volunteer at her daughter’s elementary school in Ramsey.

Mia Stern is excited to be a part of the Terrie O’Connor Realtors team.  She can be reached on her cell phone at 917-204-5797 or at Terrie O’Connor Realtors, Ridgewood 201-445-4554.